VVMC earns awards for excellence in customer service for 11th straight year

June 12, 2012

Verde Valley Medical Center (VVMC) once again has been highly recognized by an independent research firm for its success in providing excellent customer service and earning the loyalty of its patients and physicians. VVMC received 18 awards from Professional Research Consultants (PRC), an independent customer service and marketing research firm that specializes in the healthcare industry.

Each year, PRC recognizes organizations that achieve excellence in patient and physician satisfaction. PRC awarded VVMC 5-Star, 4-Star, Platinum and Gold Achievement Awards.

The achievement awards for patient satisfaction are based on patient responses to the survey question, ‘Overall, would you rate the quality of care provided as excellent, very good, good fair or poor.’ VVMC patients are surveyed randomly. Nearly 1,500 VVMC patients are surveyed each year.

“These awards are a testament to the dedication of VVMC’s physicians and staff to provide excellent care and customer service to our patients,” said James Bleicher, M.D., VVMC president and CEO. “We are committed to giving our best to our patients every day. We are honored to be recognized for our efforts and will continue to work to achieve excellence in everything we do.”        

The 5-Star award designation is given to healthcare facilities whose patient satisfaction scores in the top 10 percent of the more than 450 hospitals in PRC’s national database. The 4-Star award designation is given to healthcare facilities that score in the top 25 percent of PRC's national database. The awards are based on the number of patients who rate the facility as “excellent” for the overall quality of care received.

The prestigious Platinum and Gold Achievement Awards recognize hospital departments that elevate the level of patient care and satisfaction through original and innovative initiatives, staff sensitivity and creating a healing environment. VVMC utilizes feedback from patients to assist in the development of these improvement strategies.

PRC recognized VVMC with the following awards:
• Platinum Achievement Awards to:
Intensive Care Unit (ICU)
Cardiac Catheterization Lab
Environmental Services
• Gold Achievement Awards to:
Telemetry Unit
Medical Imaging/Radiology
Laboratory Services
• 5-Star Awards to:
Intensive Care Unit (ICU)
Orthopedic Care Unit
Cardiac Catheterization Lab
Overall Outpatient
• 4-Star Awards to:
Emergency (Cottonwood and Sedona campuses combined)
Overall Inpatient

PRC surveys also show its medical staff ranks the hospital high. Based upon a survey of the VVMC medical staff, PRC awarded the following areas and functions of the hospital with physician satisfaction awards:
• 5-Star Awards:
Nursing Care
• 4-Star Awards:
Patient Safety

To learn more about the programs and services offered at Verde Valley Medical Center, visit or call 928 634-2251. For more information about the programs and services offered at VVMC’s Sedona Campus, visit or call 928 204-3000.