Compliments, Concerns and Complaints
Thank you for choosing Verde Valley Medical Center (VVMC) for your healthcare needs. Our colleagues are committed to providing you with a safe and positive experience. If you have any questions, compliments or concerns, we sincerely wish to know. We will make every effort to answer your questions, recognize those you complimented, and provide resolution before you leave VVMC. Listed below are your customer service resources:
- Your nurse, caregiver, or person providing your inpatient or outpatient service. You also may request his/her department director.
- The patient relations coordinator, who can be reached at 928 639-6263, or in-house extension 36263, Monday through Friday, 8 a.m.-5 p.m. She can answer questions, provide information, and communicate your concerns to the appropriate department director or administrative team member.
- You also have the right to report complaints or grievances via phone or mail to the Arizona Department of Health Services. The address and phone number is listed below:
Arizona Department of Health Services
Division of Licensing
Medical Facilities Licensing
150 N. 18th Ave., 4th Floor, Suite 450
Phoenix, AZ 85007
602 364-3030
Thank you again for choosing VVMC. It has been our privilege to serve you.
Sincerely,
Administration and Staff
Verde Valley Medical Center
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