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Patient Access Services
The Patient Access Services staff may
be the first contact for patients at Verde Valley Medical Center. While
adhering to the standards and guidelines as directed by the Arizona
Hospital Association and other state and federal agencies, our friendly
and caring patient representatives register patients for a variety of
procedures. They are responsible for the timely and accurate pre-admission
and outpatient admissions process.
Our patients may be scheduled and pre-registered by telephone up to two
weeks in advance of their services. When a patient pre-registers, we can
contact their insurance company for any authorizations that are required
in advance of their services. When the patient arrives for services, they
are asked to sign our Condition of Admission form. We provide them with
information regarding our safety policy, HIPPA Policy, Living Will and
Medical Power of Attorney. We ask for a form of identification, such as a
driver’s license; their account is then activated and they may proceed to
their service.
If a patient has not been pre-registered and a medical condition requires
an immediate test or exam be done, they are considered to be in a Stand-By
status. The Registration staff will register the patient when they arrive
for services, adhering to the above process. An appropriate call to
insurance companies will be made. Stand-By patients may experience some
delays due to the process of obtaining insurance authorizations while they
wait.
Whether pre-registered or a Stand-By patient, our goal is to provide
excellent customer service to all our patients. We uphold a high standard
of perfection and professionalism and adhere to all Corporate Compliance
policies, while assisting patients, medical staff, and all departments of
the hospital with the registration process.
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Northern Arizona Healthcare - 1200 N. Beaver St., Flagstaff, Ariz.
86001 - 928 779-3366
Flagstaff Medical Center - 1200 N. Beaver St., Flagstaff, Ariz.
86001 - 928 779-3366
Verde Valley Medical Center - 269 S. Candy Lane, Cottonwood, Ariz. 86326 - 928
639-6000
VVMC - Sedona Campus - 3700 W. Highway 89A, Sedona, Ariz., 86336 - 928 204-3000
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